2025 RETAIL CAPABILITY INDEX

Unified Commerce for Specialty Retail

2025 Unified Commerce Benchmark for Specialty Retail

Facing rising costs and shifting customer demands in specialty retail? The 2025 Unified Commerce Benchmark by Incisiv assesses 220+ retailers across 7 segments—Apparel, Beauty, Electronics, and more—revealing how Leaders achieve 3X faster growth and operational excellence.

What You’ll Discover

Growth Playbook: Leaders grow 3X faster with better conversion (2.4% vs. 0.9%) and 14% higher AOV.
Operational Efficiency: Cut last-mile costs by 31% using stores as fulfillment hubs.
Emerging Trends: GenAI and agentic workflows are redefining personalization and service.
Leadership Evolution: Luxury and Electronics lead, while Cosmetics lag—see who’s winning.

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What’s Inside the Report

Main Report: Overview of Unified Commerce leadership and trends for 2025.
Experience Deep-Dives: Detailed analysis of Shopping, Checkout, Fulfillment, and Service.
Your Assessment: Compare your maturity, identify priorities, and build a roadmap.

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