The Real ROI of Remote Support—Forrester Crunched the Numbers

A commissioned study reveals how smarter remote support delivers faster resolutions, lower costs and a 395% ROI

Screenshare requests that go nowhere. Repeat tickets for the same glitch. Agents burning out while customers time out. Experiences you know all too well.

Forrester’s Total Economic Impact™ study found that smarter remote support doesn’t just patch over problems—it transforms support into a strategic advantage, delivering serious gains for teams on the front lines.

What You’ll Take Away:

How one composite organization cut downtime in half and gained back nearly $900K in productivity
Why support techs now resolve tickets 57% faster—and what that means for staffing
How a 30% drop in site visits and nearly 50% lower visit costs freed up time and budget
What a 21% CSAT boost reveals about better remote experiences for customers and agents

Get the full breakdown of cost savings, productivity gains and support team wins—backed by real data.

Get the Study

First Name

Last Name

Title

Country

Which remote customer support pain point are you most interested in solving?

By submitting this form, I confirm that I have read and agree to SMG’s privacy policy, consent to receive communications and understand that I can opt-out at any time.

Presented by

More than two decades ago, LogMeIn set out to help people and organizations do their best work—simply and securely—from anywhere. Today their mission has evolved: to continuously improve human experiences for an AI-enabled workforce.

As the leader in cloud communications and IT, LogMeIn addresses real-world challenges with practical innovations and a customer-first mindset. Their secure, reliable, and AI-enabled solutions are simple to adopt for small and midsize businesses and scalable to enterprises worldwide.

For more information about LogMeIn, please visit www.logmein.com