The CX Leader’s AI Maturity Assessment & Guidebook

It’s report card time. Find out where your AI strategy stands and how to level up fast.

Let’s be real – your CX tech stack probably looks like a junk drawer of systems, sticky notes and chatbots that are only kinda smart. But what if you could pinpoint exactly where the gaps are… and know what to do about them?

This free AI maturity assessment from NiCE helps you evaluate where your CX stands across five critical areas: workflows, agent productivity, knowledge management, omnichannel engagement, and innovation. After a quick self-assessment, you’ll identify where your strengths lie and uncover opportunities for growth and improvement.

Why Download?

Find out where your CX strategy really stands: Score your maturity across five core areas and see if you’re leading the pack or playing catch-up
Learn how AI is already transforming CX: See how brands use AI to automate tasks, coach agents and connect channels
Walk away with a plan: Get pilot ideas, partner tips and ways to prove ROI fast

Take the assessment and grab the guide. Your smarter, faster, AI-powered CX strategy starts here.

Get the Guidebook

First Name

Last Name

Title

Country

By submitting this form, I confirm that I have read and agree to SMG’s privacy policy, consent to receive communications and understand that I can opt-out at any time.

Presented by

With NiCE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NiCE to transform—and elevate—every customer interaction.

For more information about NiCE, please visit www.niceincontact.com.