NICE Only Vendor Named a 2024 Gartner® CCaaS Customers’ Choice

CCaaS solutions offer comprehensive management of customer interactions across channels, prioritizing customer and employee experiences. Find out why NICE is the #1 choice.

Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 “Voice of the Customer for CCaaS” report.

As of Nov. 2023, NICE received a 4.8 out of 5 rating with 91% of customers saying they would recommend the service.

NICE Customer Reviews from Gartner Peer Insights:

“Best CX product in the market at this moment in time”
“Expert platform allowed us to scale and provide great customer experiences”
“Cutting edge, adaptive, and customer centric!”

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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

For more information about NICE, please visit www.niceincontact.com.

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