Five Ways Retailers Can Leverage AI With Immediate Impact

Retail is moving quickly. Unfortunately, most internal systems aren’t.

This white paper dives into how AI is helping retail teams cut through the clutter, reduce manual work and make faster, smarter decisions — across customer experience, employee support and operations.

From the store floor to the back office, you’ll see how retailers are using Glean to:

• Help associates become trusted product advisors — like recommending required accessories — by combining insights from CRM, POS, chat and ecommerce data in a single search
• Cut onboarding time by up to 50% with AI-powered learning paths, while enabling seasonal workers to self-serve HR info, process docs and training materials
• Guide support teams through refund and exchange policies in real time — reducing return friction and even converting some into new sales
• Give marketing teams unified customer insights across platforms to deliver personalized offers, content and messaging at scale
• Let supply chain teams analyze contracts, pricing agreements and inventory data using natural language — no dashboard digging required

One global retailer reclaimed 500,000 hours a year with Glean. If that sounds like a stretch, it’s not — it’s what happens when AI actually works the way your teams do.