A Practical Guide to Derive Value in the Contact Center
Under pressure to reduce costs, retain satisfied customers and drive growth? Who isn’t? AI can help – really.
AI is more than a buzzword, and the proof is in the pudding: Aberdeen’s research highlights that the best-in-class companies are not just jumping on the bandwagon – they’re strategically and purposefully integrating AI into their existing tech stack.
But with so many pressures on business leaders to reduce costs, increase efficiencies and keep customers happy while also driving growth, implementing another new technology just isn’t in the cards, right? WRONG. It doesn’t have to be difficult to make a use-case for AI in your operations. Aberdeen suggests starting with these three critical areas:
- Using Your Data: Your call center is literally overflowing with intel, learn how to harness it and put it to work.
- Empowering Your Agents: Time is money, keep your agents focused by helping them do more with less.
- Summarizing Calls: Call summaries are important, but time-consuming. Leave it to AI and free up your agents to spend more time solving customer needs.
Download the full guide for more concrete steps on how to get started, plus other potential use-cases for AI in CX.
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