5 AI-Powered Strategies from the Most Innovative Brands

Struggling to keep up with rising customer expectations? In a world where cloud, digital, and AI are reshaping everything, many CX teams find themselves falling behind. The gap between what consumers want and what brands can deliver is widening—but it doesn’t have to be that way.

The future lies in CX-aware AI on a fully converged, cloud-native platform, where people, processes and technology seamlessly blend to deliver personalized, real-time experiences. This ebook dives into insights from Interactions 2024 – the industry’s largest CX event, powered by NICE – and showcases how leading brands like Sony, Carnival UK and Hyundai Capital are using AI to exceed customer expectations and achieve unmatched success.

Still not sold? You’ll learn:

• How to amplify self-service with automation generated from thousands of conversations
• What augmenting agent performance with real-time assistance can do for interaction outcomes
• How to unlock organization-wide improvements with AI-driven insights from every interaction
• How to reduce customer effort with behavioral coaching and real-time interaction guidance
• Why proactively solving high-risk customer complaints with AI-powered analytics is imperative for growth and success

Because in a world where everyone’s expecting magic, “just okay” customer experience won’t cut it—let’s make your CX game strong enough to blow minds, not just check boxes. Download the ebook now.