2025 CX Budget Planning Guide

See how companies are boosting revenue and customer retention through CX investments.

Did you know 40% of companies plan to increase investments to improve customer experience (CX) quality over the next 12 months?

Forrester’s “Budget Planning Guide 2025: Customer Experience” can help prepare for ultimate CX success – now and in the future.

This report reveals data-driven insights, including:

Where to increase, decrease or experiment with your CX budget
How to invest in AI-powered summary tools to boost CX team productivity
Why experimenting with emerging tech improves decision-making and ROI
Which skills are critical for developing AI, analytics, journeys and conversation design
How to identify third-party providers for customer insights and experience delivery

Start improving your CX future now. Download the guide and start planning.

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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

For more information about NICE, please visit www.niceincontact.com.

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